Contact Elaroo

Add products to your basket, then enter your email and full delivery address on one checkout page. Review the AUD total and policies, accept the terms and select Pay now to continue to the secure payment page. Available quantities and our current delivery availability are checked before payment. Some destinations require confirmation from our team before an order can proceed. Keep your order reference; no email submission is needed.

Delivery is free on every accepted order to an eligible destination, in Australia and internationally, with no minimum spend. Prices are in AUD and include applicable taxes. Destination import duties, taxes or customs charges may apply separately. Your bank may charge currency-conversion or international-transaction fees.

For accepted orders to eligible destinations, we dispatch within 1 calendar day of successful payment and deliver within 7 calendar days of payment across Australia or 14 calendar days internationally. These are calendar days and include dispatch time. Contact us with your order reference if a delivery is late.

Yes. Type your country or territory and full address directly into checkout, including state or province and postal code where applicable. Delivery is subject to applicable legal, import, carrier and payment-provider restrictions. Checkout checks our current delivery availability; contact us before payment if your destination requires confirmation or cannot be accepted.

Contact chiew@elaroo.shop or +61 488 801 064 immediately with your order reference. If we can action the request before dispatch, we will confirm cancellation and refund the amount paid for the cancelled goods. After dispatch, food products cannot be returned for change of mind. Your consumer-guarantee and other statutory rights are unaffected.

Email chiew@elaroo.shop or call +61 488 801 064 with your order reference or proof of purchase and the issue. Contact us before posting goods for return instructions. Once a refund entitlement is confirmed, we submit it within 5 business days to the original payment method; your bank may need additional time to credit it. Our Returns & refunds policy preserves your Australian Consumer Law rights.

Your order page shows the order record and verified payment status. Once payment is confirmed, you can download a receipt. Save your order reference and contact us if you need another copy or cannot access the order from your browser.

Email chiew@elaroo.shop or call +61 488 801 064 with your order reference, the issue and the outcome you are seeking. We acknowledge complaints within 2 business days and aim to resolve them within 10 business days. If more time is needed, we explain why and provide an update and expected response date.

For individual feeding advice, speak with your doctor, child health nurse or dietitian. Our guides provide general information only. Read the age range, ingredients, allergens and preparation directions on the product before use.